"Da-iCE 10th Anniversary Live House Tour 2024" August 16th (Friday) Zepp Haneda performance ticket refund and resale information

Regarding the postponed "Da-iCE 10th Anniversary Live House Tour 2024" Zepp Haneda performance on Friday, August 16th, we would like to inform you about the ticket refund method and ticket resale.

If you would like a refund, please check the refund method below and make sure to complete the procedure within the refund acceptance period.
We cannot process refunds outside of the refund acceptance period, so please be sure to complete the refund procedure within the refund acceptance period.

In addition, since Toyosu PIT, the venue for this rescheduled performance, is a venue where we are unable to offer 2nd floor reserved seats or 2nd floor rear standing, all customers who have tickets for 2nd floor reserved seats or 2nd floor rear standing for the Zepp Haneda performance will be eligible for a refund.
Also, due to system reasons, we apologize for the inconvenience, but all tickets purchased through the AnyPASS STORE (official resale) will be "cancelled."
Your tickets will be invalid and cannot be used for the rescheduled performance, so please be sure to apply for a refund.

However, please be aware that those individuals listed above will be given priority in the selection process for the resale tickets that will be announced at the bottom of this page.

If you do not request a refund, your 1F standing ticket will remain valid for the rescheduled performance.
Tickets for the rescheduled performance will need to be picked up again.
We will notify you by email of the start date for electronic ticket issuance once the details have been decided.


▼Postponed performances (performances eligible for refunds)
Da-iCE 10th Anniversary Live House Tour 2024
Friday, August 16, 2024 [Tokyo] Zepp Haneda (TOKYO) 18:00/19:00


▼Rescheduled performance
Thursday, September 19, 2024 [Tokyo] Toyosu PIT 18:00/19:00


▼Ticket refund details
■ Refund acceptance period
August 23, 2024 (Fri) 18:00 - September 2, 2024 (Mon) 23:59
 
■ Customers who purchased tickets from the 1st and 2nd ai pre-sales, Da-iCE CUBE pre-sales, and official 2nd pre-sales
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[Refund Method]
Please enter your ticket's [order number] on the "Refund Method Inquiry Page" below, check the refund method and important points, and be sure to complete the refund procedure yourself within the specified period.
There is no need to collect or display your ticket on AnyPASS when receiving a refund.

<Refund method inquiry page>
https://refundverify.y-tickets.jp/
 
[How to check your order number]
・Ticket winning email
・Payment completion email
・Refund information email for this performance
・Application status confirmation page
*Various emails will be sent to the email address you registered when purchasing your ticket.
*Refunds will not be possible after the deadline has passed. Please allow plenty of time for the procedure.

*All distributed tickets will be returned to their purchasers.
However, tickets that have been split will not be returned.
The payment will be transferred sequentially to the bank account you registered when using the "Split Payment" service.
For customers who received split tickets through "Split Ticket", we will send a detailed email with refund instructions to the email address registered with AnyPASS, so please be sure to check it.
 
<Inquiries: Ticket Office Refund Desk>
https://info2.y-tickets.jp/inquiry_refund/input
*Even if you provide your bank account details and request a refund through the inquiry form, this does not mean that your refund will be completed.
*It may take some time for us to respond. Please contact us as the person who purchased the ticket well within the refund period.
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■ Customers who purchased tickets through LAWSON TICKET fastest advance sale
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For the withdrawal, we will use the "CASHPOST" service provided by ECONTEXT, a money transfer business under the jurisdiction of the Financial Services Agency (Registration number: Kanto Regional Financial Bureau No. 00030). Please note that in order to make a withdrawal using this service, you will need to complete the procedure yourself, so please click here< https://l-tike.com/guide/a_cashpost.html >Please check the refund procedure and complete the procedure within the refund deadline.

[Refund Method]
[step1]
"LAWSON TICKET WEB site (https://l-tike.com) and log in to "My Page" on the site.
[step2]
From the "Application History List" on your My Page, click the "Details" button for the ticket you wish to refund.
[step3]
Click the "Proceed to refund procedure" button. After checking the information such as the ticket price in the "Refund status" section, enter your email address in the "Email address to receive refund procedure information" field and click [Next].
[step4]
Please confirm the information in the "Application Details Confirmation" section, agree to the instructions, and then click "Apply for Refund."
Registration on LAWSON TICKET site is now complete.
[step5]
An email containing the "received contents" and "received procedure" will be sent from LAWSON TICKET to the email address you registered in [step 3].
Please check the details and access the URL provided.
Click here to begin the CASHPOST process.
[step6]
Enter the "reception number" listed in the email you received in [step 5], enter the "image verification" number, and click [Next].
[step7]
After checking the "Received Contents", select "Received Method" and choose either "Bank Transfer - Deposit to designated account" or "Receive at LAWSON store"
*If the amount to be received exceeds 30,000 yen, you cannot select [Pick up at LAWSON store].

If you select [Bank transfer - deposit to designated account]
[step8]
Enter the [Reservation Number] and [Telephone Number] you used when applying as the "Authentication Key", confirm and agree to the handling of personal information, and click [Select Financial Institution].
[step9]
After that, follow the instructions on the screen to complete the procedure.

If you select "Pick up at LAWSON store"
[step8]
Hold the displayed QR code over Loppi at the LAWSON store to have it read.
[step9]
After checking the amount to be received, follow the instructions on the screen and enter the "reservation number" and "phone number used when making the reservation" into Loppi
[step10]
Please bring the "application ticket" issued by Loppi to the cash register within 30 minutes.
*Please carefully check the operations and registration details before proceeding. Please note that we cannot provide any support for any errors that occur during the procedure. If there are any errors, please be sure to resubmit the procedure within the specified period.
*After completing your registration on LAWSON TICKET website in [step 4], please complete the refund procedure within 3 days. Please note that if you do not complete the procedure within 3 days, refunds will not be possible.
*When receiving emails, please make sure that you have set up your email settings to receive emails from the following two domains. If you do not receive an email, please be sure to check your settings yourself within the specified period.
<Receivable domain> l-tike.com / ent.lawson.co.jp

*You will not be able to complete any procedures outside of this period. We will also not be able to respond to any inquiries after the deadline.
*Please note that if you purchase multiple tickets (2 or more), partial refunds on an individual ticket basis will not be accepted.
*Once a refund has been completed, it cannot be cancelled under any circumstances.
*It may take a few minutes to receive the email.
*There is a possibility that the email may be sorted into your spam folder. If you do not receive the email, please check there as well.
*If you do not receive the email after waiting a few minutes, please contact LAWSON TICKET Customer Center.
*Please note that we cannot accept any refund procedures outside of the refund period, including retrying procedures due to an inability to transfer.

[CASHPOST Refund Method] https://l-tike.com/guide/a_cashpost.html
[Inquiries regarding refunds] https://l-tike.com/contact/
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■Customers who purchased at AnyPASS STORE (official resale)
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For customers who purchased tickets through the AnyPASS STORE (official resale), all transactions will be canceled.
Your tickets will be invalid and cannot be used for the rescheduled performance, so please be sure to apply for a refund.

[Refund Method]
Please register your transfer account at "AnyPASS STORE."
We will send a detailed email regarding the refund to the email address registered with AnyPASS, so please be sure to check it and proceed with the procedure.
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▼ Regarding ticket resale
Along with the decision to reschedule the performance, we have also decided to resell tickets.
Please see below for details.

■ Rescheduled performance schedule (doors open/show starts)
Thursday, September 19, 2024 [Tokyo] Toyosu PIT 18:00/19:00

■ Ticket prices
[1F Standing] ¥11,500 (tax included)
*1F standing admission will be in the order of ticket numbers.
*A separate drink fee will be required upon admission.
*Please note that there will be no resales for the rescheduled performances.

■Age restrictions
1F Standing: Tickets required for ages 3 and up. Children under 3 are not allowed to enter.

[Resale acceptance] * by drawing lots
Application period: Friday, August 23, 2024, 18:00 to Monday, September 2, 2024, 23:59
Reception URL: http://ry-tickets.jp/daice2402 

[Regarding resale application and by drawing lots]
Please note that customers who have tickets for the Zepp Haneda performance's 2nd floor reserved seats or 2nd floor rear standing seats, and customers who purchased tickets at the AnyPASS STORE (official resale), will be given priority in the resale process.
In addition, if you have tickets for the Zepp Haneda performance's 2nd floor reserved seats or 2nd floor rear standing seats, or if you purchased tickets at the AnyPASS STORE (official resale), and would like to apply for a resale, please check the following before applying.
Please note that if there is any discrepancy in the phone number you provide when applying, your application may be rejected.
[Customers who purchased tickets through the 1st and 2nd ai advance sale, Da-iCE CUBE advance sale, official 2nd advance sale, and LAWSON TICKET fastest advance sale]
Please apply using the phone number you registered when you applied for the Zepp Haneda performance.
[Customers who purchased tickets through AnyPASS STORE (official resale)]
Please apply using the phone number registered with AnyPASS STORE (official resale).

[Number of tickets that can be applied for]
A maximum of four tickets can be purchased per application.
*This may be subject to change depending on the reception.

■How to receive tickets
*This performance will have a digital ticket.
*A smartphone compatible with the "AnyPASS" smartphone app is required to receive tickets and enter the venue on the day of the performance.
[If you are using an iPhone] App Store
https://apps.apple.com/jp/app/id1509651539

[Android users] Google Play
https://play.google.com/store/apps/details?id=com.anypass.android

*Tickets can only be picked up on the device with the mobile phone number registered in the mobile phone number (AnyPASS ticket issuance) field of your customer information when you applied.
(Ticket information will be linked to the mobile phone number used at the time of purchase.)
You will not be able to pick up your tickets on a device with a different mobile phone number, so please do not change or cancel your mobile phone number until the day of the performance.
*You can change your phone model while keeping the same phone number. However, if you have already issued a ticket (added an event), you will need to transfer your data via the AnyPASS app.
*Please be sure to enter the mobile phone number of the smartphone you will have with you on the day of the performance.
*For this performance, each person will be required to hold one ticket, so please distribute tickets to your companions using AnyPASS.
Please note that tickets purchased by applicants cannot be distributed or transferred to other people.
When your companion collects their ticket, they will also need to download AnyPASS and register to use it (free of charge).
When applying, please make sure that all participants of this performance have a smartphone with the following compatible OS and SMS authentication capabilities.
*If you arrive without having received your tickets, it may take some time before you can enter.
Please be sure to distribute your tickets and register your companions' AnyPASS accounts and collect their tickets before arriving at the venue.
*Only if the accompanying person is a minor and does not have a compatible smartphone, they will be required to present identification and provide their name, contact information, etc. on the day of the performance before entering. Entry will be permitted only after the applicant and all accompanying persons are present. If you do not present identification or are not a minor, you may not be able to enter. Please note.
*If you purchase tickets for the same performance multiple times under the same name and mobile phone number,
Each purchaser will be guaranteed to have one ticket remaining. The remaining tickets can only be used by the purchaser.
Please note that no other person can use or enter the venue.

■ Supported OS
iPhone: iOS 14 or later
Android: Android 9.0 or later (excluding some models)

[Prohibition of resale]
Tickets purchased at this reception are strictly prohibited from being resold to a third party for any reason.
Providing it to a third party for resale is also prohibited.
If we discover any resale or attempted resale of tickets purchased through this reception (including listing them on internet auction sites), we may invalidate the tickets.

■Inquiries regarding ticket applications
·Inquiry form
https://info2.y-tickets.jp/inquiry/input

■Inquiries regarding rescheduled performances
@-Information https://supportform.jp/a-information (Weekdays 10:00-17:00)